Privacy Policy

Privacy Notice

Last Updated: 10/03/2025

 

At Mizudo, we prioritize your privacy and are committed to safeguarding your personal information. We adhere to strict standards and procedures to prevent misuse of your data.

Please review this Privacy Notice carefully to understand the information we collect and how we use it.

Mizudo and its affiliates (collectively “Mizudo,” “we,” “us,” or “our”) are responsible for your information. By accessing and using our U.S. website (the “Site”), you acknowledge that you have read, understood, and consent to the processing activities outlined in this notice.

By using our services, you agree to the terms of this Privacy Policy and consent to the collection and use of your information as described. We may update this policy periodically, so we encourage you to review it regularly. If we make significant changes, we will notify you through a notice on our website. Your continued use of the website indicates your acceptance of the updated policy. If you do not agree with the changes, you should cease using the website and inform us of your preference.

 

This Policy describes:

1. Information We Collect

2. How We Collect Your Information

3. How We Use Your Information

4. How We Store Your Information

5. Marketing Emails and Alerts Your Rights

6. How We Disclose, Share, and Transfer Your Information

7. Your Rights Regarding Your Personal Data

8. How We Use Cookies

9.  Security of Your Information

10.  Children’s Information, Users Only of Age of Majority

11.  California Residents

12.  Privacy Policies of Third-Party Websites

13.  European Union Residents

14.  Changes to Our Privacy Policy

15.  Accessibility Statement

16.  Contact Us

 

1. Information We Collect

In operating our website, we may collect the following information:

• Account Information

Your Mizudo account details, including country, contact info, username, password, social media account, and avatar. For installers, we also collect your name, company name, and address.

• Device Information

Data from your visits to our site or use of our mobile app, including IP address, device details (e.g., CPU, memory, OS), traffic data, and usage logs. We may also collect information about your IoT devices, such as serial number, usage history, and device status.

• Contact Information

When you place an order or contact us for support, we may require your name, email, shipping address, and phone number.

• Photo/Video

Personal photos/videos may be uploaded for specific issues or updates to your information.

• Location

We may collect your location for device installation, Bluetooth connections, time zone settings, and marketing purposes.

• Other Information

Communications with Mizudo, including time, topic, and content of your messages.

Providing your personal data is not mandatory. However, without it, we may not be able to offer our products, services, or respond to your inquiries.

 

 

2. How We Collect Your Information

Here are the ways that we collect your information:

• Directly Collected from You

We may collect the following personal information that you provide to us directly, including your name, birthday, contact telephone number, email address, shipping address, passwords, social media account, location of your devices, your location information, your photos and videos.

• Automatically Collected

We may collect your devices’ information automatically within the necessary scope, including location information of the device, Wi-Fi List Information, Mac address, CPU information, memory information, SD card information and operating system version. See section below, “How We Use Cookies” for more information.

• From the Third-Party Sources

We collect and use information obtained from Facebook, Google, and other social media accounts you use to login to the Services (“Third-Party Accounts”), such as your name, your username, avatar, social media account and other details you may have on your Third-Party Account profile. We do not have access to your Third-Party Account passwords.

• Devices Permission

When you enable any permissions for access to your device, you authorize us to collect and use relevant personal information to provide corresponding services. You can view your device permission list by contacting us as outlined in the "Contact Us" section.

You may also choose to change the scope of your consent or withdraw your authorization at any time. After withdrawal, we will no longer collect personal information related to these permissions, but we will not be able to continue providing the corresponding services.

Please note that withdrawing consent or authorization will not affect our previous collection and use of personal information based on your prior authorization. If we need to use information collected before the withdrawal for purposes not specified in this Privacy Policy, we will request your consent, as required by applicable law.

By providing a phone number to Mizudo, you agree that a representative of Mizudo may contact you at the number you provided, potentially using automated technology (including texts/SMS) or a prerecorded message. Your consent is not a condition to receive any of our products and/or services.

 

 

3. How We Use Your Information

Mizudo uses personal data to provide and improve our services, process transactions, communicate with users, ensure security, prevent fraud, and comply with legal obligations. We may also use personal data for other purposes with your consent or as permitted by law.

• Performance of a Contract

Personal data is processed to fulfill our contractual obligations or to take steps at the user's request prior to entering into a contract, enabling the provision of our services.

• Consent

Where required by law, or in certain other situations, personal data is processed based on your explicit or implied consent.

• Legitimate Interests

We process personal data to pursue our legitimate business interests, including service operation, security, marketing, payment processing, fraud prevention, and customer identification, provided these interests do not conflict with the rights and freedoms of individuals.

• Legal Compliance

Personal data is used and disclosed as necessary to comply with legal obligations, such as sharing information with tax authorities, as required or permitted by law.

• Provide Our Services

Mizudo may use your personal data for the following purposes:

• • Provide Our Services: We process your personal data to fulfill our agreements and provide you with services. This includes, but is not limited to:
  • Account registration and management.
  • Granting access to specific features, such as real-time monitoring of your IoT device via mobile.
  • Processing orders, payments, and enabling shipping and delivery.
  • Providing installation and maintenance services for home energy storage products.
  • Sending communications, including emails, text messages, push notifications, and in-app messages for marketing, promotions, and events.
  • Responding to customer or technical support inquiries.
  • Communicating with you about your account, service activities, and policy updates.

 

• Administrative Purposes

We use your information for various administrative purposes, including but not limited to:

• • Pursuing legitimate interests, such as direct marketing, research and development, network security, and fraud prevention.
  • Detecting and preventing security incidents, and prosecuting fraudulent or illegal activity.
  • Measuring engagement and interest in our services.
  • Enhancing and improving our services, and developing new offerings.
  • Ensuring internal quality control and safety.
  • Authenticating identities, including managing rights requests under this policy.
  • Debugging to identify and resolve service errors.
  • Conducting audits related to transactions and compliance.
  • Sharing information with third parties as necessary to provide our services.
  • Enforcing our agreements and policies.
  • Evaluating or conducting business transactions, such as mergers, restructurings, or asset sales, including personal information as part of the assets transferred.
  • Complying with legal obligations.

 

• Other Purposes

We may use your information for other purposes as permitted by law or as requested by you.

• • Consent: We may process personal information for purposes clearly disclosed at the time of collection or with your consent, as required by law.
  • Automated Decision-Making: We may engage in automated decision-making, including profiling. However, such decisions will not significantly impact you unless necessary for a contract, based on your consent, or legally permitted. For questions on automated decision-making, please contact us as outlined in the "Contact Us" section.
  • De-identified and Aggregated Information: We may create de-identified or aggregated data, such as demographic or location information, or data from your device, for analytical purposes.
  • Legal Obligations: We may process your personal information to comply with legal obligations, including:
    • To legal authorities: We may disclose information to law enforcement, government agencies, regulators, or any authorized entities when required or permitted by law.
    • To prevent harm or loss: We may disclose information if necessary to prevent physical harm, financial loss, or in connection with fraud or illegal activity investigations.
    • For legal compliance: We may process information to support criminal investigations, prosecutions, or civil claims enforcement.

 

 

4. How We Store Your Information

The information that we collect from you will be processed primarily in the United States, European Union and China.

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including as described in this Privacy Policy or in our service-specific privacy notices, or as permitted or required by law.

 

 

5. Marketing Emails and Alerts

You can opt-out of receiving marketing communications from Mizudo at any time by clicking the "unsubscribe" link at the bottom of an email or following other specific instructions in the marketing communication. Once you opt-out, you will no longer receive notifications about Mizudo products, services, promotions, and events until you subscribe again. You may still see Mizudo ads on other platforms, but these ads are not based on your personal information collected by Mizudo.

 

6. How We Disclose, Share, and Transfer Your Information

• Sharing of Your Information

We may share your personal data in the following situations:

With explicit consent: We will share your information after obtaining your explicit consent.

• • To fulfill legal obligations: We may share personal data as required by law or government authorities.
  • To protect rights or safety: We may disclose information to comply with law enforcement requests, protect individuals' rights, property, or safety, enforce policies, collect owed amounts, or assist in investigations of illegal activity.
  • In the event of a merger or asset transfer: If we are involved in a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction, as permitted by law.
  • With affiliates: We may share information with affiliates to provide services, only as necessary and in accordance with this Privacy Policy. If the purpose changes, we will seek your authorization.
  • With authorized partners: We may share information with authorized partners to enhance customer service. Partners include:
  • Third-party service providers: For services like payment processing, shipping, app development, and message handling. These providers may collect your data, subject to their privacy policies.
  • Advertising providers: We collaborate with third-party advertisers to deliver personalized ads, using cookies and similar technologies.
  • Installers: Information is shared with installers to deliver services through Mizudo’s platform, subject to their privacy policies.

 

• Transfer of Your Information

We may transfer your personal data to other entities with your consent or as permitted by law, including in cases of mergers or acquisitions. The new entity will be bound by this Privacy Policy or will seek your consent as required.

 

• International Data Transfers

We may transfer your data to countries like the United States, EU, or China, which may have different data protection laws. We will ensure adequate protection and comply with legal requirements, including Standard Contractual Clauses (SCCs) approved by the EU. Users in Japan may consult the Personal Information Protection Commission (PPC) for more details on data protection laws in these regions.

 

 

7. Your Rights Regarding Your Personal Data

If you are a resident of certain jurisdictions, you may have rights under applicable data privacy regulations, including the following:

• Request Access to Your Personal Data

You may have the right to request a copy of the personal data we hold about you and details related to its processing. To request this, please contact us via "service@mizudo.com".

• Request Correction of Your Personal Data

If your personal data is inaccurate or incomplete, you may request corrections. You can update your personal information at any time by logging into your account or by contacting us via "service@mizudo.com".

• Request Deletion of Your Personal Data

You may request that we delete your personal data by contacting us via "service@mizudo.com". However, we may not always be able to comply due to legal reasons, and if applicable, we will notify you when this occurs.

• Request Restriction of Personal Data Processing

You can request restrictions on certain processing of your personal data by contacting us via "service@mizudo.com". If processing is restricted, we may still retain necessary information to ensure compliance with the restriction in the future.

• Request the Transfer of Your Personal Data

You may request a digital copy of your personal data or request its transfer to another company by contacting us via "service@mizudo.com". This right applies only to automated data you consented to provide or used for contract performance.

• Object to Targeted Advertising Processing

You may opt-out of our processing of your personal data for targeted advertising purposes by contacting us via "service@mizudo.com".

• Withdraw Your Consent

You may withdraw your consent for the use of your personal data at any time by contacting us via "service@mizudo.com" or using the automatic electronic tools provided through the user interface on different platforms. Please note, withdrawing consent may prevent access to specific service functionalities. Any use or disclosure of your data before consent withdrawal will not be affected.

• Request Human Intervention for Automated Decision-Making and Profiling/Opt-out

You may request human intervention if we engage in automated decision-making or profiling involving your personal data by contacting us via "service@mizudo.com". This processing is allowed only when necessary for contract performance, with appropriate safeguards, or where you have given consent. You may also opt-out by notifying us through the "Contact Us" section.

 

We will aim to respond to all valid requests within one month or as required by law. In case of complex requests or multiple submissions, it may take longer. We will notify you and provide updates as needed. For security reasons, we may request specific information to confirm your identity.

Right to Lodge a Complaint

If you have concerns or complaints about how we process your data, please contact us at "service@mizudo.com". You also have the right to file a complaint with the relevant data protection authority in your jurisdiction, including the United States or European Union, or any other competent authority. Please contact us first so we can assist you efficiently.

To exercise your rights, please email us at "service@mizudo.com" or call us at "001-781-887-0291".

 

8.  How We Use Cookies

Cookies are small text files stored on your device or browser. They typically include information about the domain they come from, their expiration date, and a unique identifier. Cookies can also store data about your device, such as user settings, browsing history, and activities while using our services.

Our services use the following types of cookies:

• • Strictly Necessary Cookies: These are essential for the functioning of our services. For example, they enable you to use your account. These cookies cannot be disabled.
  • Analytical/Performance Cookies: These help us understand how visitors interact with our services, such as counting visits and identifying usage patterns to improve the services.
  • Functionality Cookies: These allow us to recognize you when you return to our services.

 

We also work with third-party providers (e.g., Google, Facebook) who assist in tracking and analyzing user activity on our site, measuring the effectiveness of our advertising, and optimizing our digital campaigns. These providers may collect information about your activity on our website, including pages visited, access times, visit duration, and your IP address.

An IP address identifies a device on the internet and may change weekly. Service providers may also access device identifiers and specific browser details, which can be unique to you.

Our site also uses tracking pixels (HTML snippets that load when you visit a website or open an email). These pixels help track user behavior and improve marketing efforts. For example, we use the Facebook Pixel, which helps Facebook match website visitors with their Facebook accounts. You can learn more about Facebook’s data collection by clicking [here].

To disable tracking pixels, you can:

• • Adjust your browser and email settings to block external graphics and HTML emails.
  • Use browser extensions that make tracking pixels visible (e.g., PixelBlock, uBlock Origin, HTTPS Everywhere).
  • For more information on targeted advertising, visit the Network Advertising Initiative's website here.

 

Please note that third parties, such as advertising networks and analytics services, may also use cookies, which we cannot control. These cookies are typically used for performance or targeting purposes.

Most browsers accept cookies by default, but you can modify your browser settings to block or limit cookies. Some cookies are necessary for website functionality and cannot be declined. However, these cookies do not collect personal data. You may also use the Digital Advertising Alliance (DAA) WebChoices Tool to opt out of third-party tracking via cookies.

There are other tools available to manage cookies and similar technologies. You can review the FTC guidelines to learn more about cookies and how to adjust your browser settings.

We are not responsible for the effectiveness of third-party opt-out mechanisms. If you remove cookies or upgrade your browser after opting out, you will need to opt out again. Your opt-out preferences are specific to the browser and device you use. Therefore, you will need to opt out on each browser and device you use. You can still access our website without cookies, but certain features may be limited without them.

 

 

9. Security of Your Information

To secure your information, we have put in place commercially suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect through our Services. Nonetheless, the transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically via our Services, and transmission of such data is therefore entirely at your own risk.

 

By using our Services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our Services.

 

 

10. Children’s Information, Users Only of Age of Majority

We prioritize child protection on the internet and encourage parents and guardians to supervise, participate in, and guide their children’s online activities.

Mizudo's services are not intended for children. We do not knowingly collect personal information from children under the age of 16 in the European Union or under the age of 14 in the United States (or other age as required by local law). If you believe your child has provided such information on our website, please contact us immediately via service@mizudo.com or call 001-781-887-0291, and we will make every effort to remove it from our records promptly.

By using our site, you affirm that you are at least 18 years of age. We are not responsible for damages resulting from any misrepresentation of age by a user.

Parents or legal guardians cannot agree to these terms on behalf of children under 18.

If we discover that a child has provided personal information in violation of applicable laws, we will delete that information unless legally required to retain it and terminate the child’s account.

 

 

11. California Residents

Mizudo adopts this section to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and applies solely to residents of the State of California (“California Consumers”). This section provides California Consumers with the disclosures and notices required under the CCPA, with certain exceptions and limitations applying to a California Consumer’s rights and Mizudo’s obligations.

• No Sale of Personal Information

Mizudo has not sold any Personal Information in the preceding twelve (12) months. Should Mizudo choose to sell Personal Information, you will have the right to opt out of the sale of your Personal Information.

• Right to Disclosure
  • California Consumers have the right to request disclosure of certain information about the collection and use of Personal Information over the past 12 months, including:
  • Categories of Personal Information collected.
  • Categories of sources from which Personal Information was collected.
  • The business or commercial purpose for collecting or selling Personal Information.
  • Categories of third parties with whom Personal Information is shared.
  • If sold or disclosed for a business purpose, two separate lists identifying:
  • Sales, including categories of Personal Information purchased by each recipient.
  • Disclosures for business purposes, including categories of Personal Information obtained by each recipient.
• Right to Access

You have the right to request access to specific pieces of Personal Information we have collected about you over the past 12 months. If you request access, we will provide you with copies of the requested information in a portable, usable format. Certain Personal Information may not be disclosed due to security risks (e.g., government IDs, financial data, and passwords).

• Right to Deletion

You can request that we delete your Personal Information, with certain exceptions. Mizudo may permanently delete, deidentify, or aggregate the information in response to a deletion request. We will confirm the Personal Information to be deleted and notify you once the deletion is complete.

• Submit a Consumer Privacy Request

 To exercise any of the above rights, please submit a verifiable consumer privacy request to Mizudo at service@mizudo.com.

• Verification

We cannot process requests unless we can verify your identity. A verifiable request must include sufficient information to confirm your identity and your authority to make the request.

• Authorized Agent

You may designate an authorized agent to make a request on your behalf. To do so, the agent must provide written proof of authorization.

• Mizudo’s Response

We will respond to a verifiable request within 45 days of receipt. If more time is needed, we will notify you. Responses will be delivered electronically or by mail. We do not charge a fee unless the request is excessive or repetitive.

• Other California Privacy Rights

Under California Civil Code sections 1798.83-1798.84, California residents can request disclosure regarding Personal Information sharing with third parties for marketing purposes. To request this notice, please contact us at service@mizudo.com with the subject line “Request for California Privacy Information.”

If you are a European resident, you have the right to access and request corrections to your personal information. If you wish to exercise this right, please contact us. Your information will be processed in accordance with contracts or legitimate business interests, and may be transferred outside of Europe, including to Canada and the United States.

 

12. Privacy Policies of Third-Party Websites

The Services may contain links to other websites/and other websites may reference or link to our Services. These third-party services are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen or approve, and are not responsible for, the privacy practices or content of such other websites or applications. Providing personal information to third-party websites or applications is at your own risk.

 

 

13. European Union Residents

As applicable, for personal information of individuals that Mizudo receives from the European Union, Mizudo will handle such personal information in accordance with the European Union data protection laws. For personal information transferred from the European Union, Mizudo utilizes the European Commission’s standard contractual clauses commonly known as “model clauses.” These model clauses are contract templates developed by the European Commission as a mechanism for contracting parties to legalize the cross-border transfer of personal data from Europe.

Please note that the model clauses will apply to the extent there is not another legal basis in place adopted by Mizudo to validate the transfer of personal data from the European Union to the U.S.

Similarly, Mizudo will comply with the United Kingdom’s Data Protection Act, as applicable.

 

 

14. Changes to Our Privacy Policy

We may revise this Privacy Policy from time to time at our sole discretion. If there are any material changes to this Privacy Policy, we will notify you as required by applicable law. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you continue to use our Services after the new Privacy Policy takes effect.

If at any time you find either this Agreement or the Privacy Policy unacceptable, you must immediately cease accessing the App and Websites. Unless Mizudo obtains your express consent, any revised Privacy Policy will apply only to information collected by Mizudo after the revised Privacy Policy takes effect, and not to information collected under any earlier versions of the Privacy Policy.

 

 

15. Accessibility Statement

We are committed to making sure that our website is accessible to everyone. To access this Privacy Policy in an alternative form, please email us at service@mizudo.com or call us at 001-781-887-0291. For more information, please see our Accessibility Statement here.

 

 

16. Contact Us

We welcome feedback and are happy to answer any questions you may have about your data. You may contact us electronically at: service@mizudo.comor call us at 001-781-887-0291. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.